SMS Terms and Conditions and Privacy Policy
Tranquil Pool and Spa utilizes SMS and MMS messaging to enhance communication and service delivery to our clients. This Privacy Policy outlines how we handle personal information related to our messaging campaigns to ensure compliance with 10DLC requirements and protect your privacy and security.
Terms and Conditions:
- Types of Message: Tranquil Pool and Spa may send text messages in various formats and with various contents, including but not limited to, text messages about appointment reminders, marketing, and 2-way conversations.
- Message frequency: Message frequency may vary. Standard message and data rates may apply
- Opt-Out: You may opt out at any time by replying STOP to any message. You will receive a final confirmation message and no further messages will be sent.
Privacy Policy:
- Information We Collect: When you opt-in to receive SMS messages, we may collect your name, phone number, information related to your purchases and interactions with us.
- How we use your information: We use your information to send order updates and service notifications, respond to customer service inquiries, and provide special promotions or offers if applicable.
- Data Sharing: We will never sell, rent, or share your phone number with third parties for marketing or promotional purposes. We may share information only when required by law, regulation, or legal process.
- Contact Us: You may contact us at +1 (949) 505-5995 or email us at help@tranquilpoolspa.com for any questions. You can also reply HELP to any of our messages
- Retention and Storage: Customer information is stored in a secured database, and we retain your data only as long as necessary for business purposes, legal compliance or service fulfillment. If you unsubscribe from SMS communications, your phone number will be removed from our marketing database.